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Stuck on site? Real engineers, real fast.
Dive into our selection of accessories at Electric Combi Boilers Company and elevate your heating system! Our accessories are not just add-ons; they’re essentials that ensure your boiler operates at peak efficiency. Whether you need a new thermostat or a filter, each item complements our boilers perfectly.
Raise a support ticket
For non-urgent issues that need a tracked response. Logs to your installer portal account. For on-site emergencies, call the Tech Helpline on 01628 636 099.
Our promise to authorised installers.
Every channel below has a guaranteed response time during working hours. No tickets buried in a queue.
Trade Team Line
Direct line · 01628 636 099
< 45s
WhatsApp Trade Chat
PO photos · stock check
~ 8 min
Trade Email
contact@ecbc.uk · TRADE in subject
Same Day
Account Manager Direct
Named person · authorised mech.
< 4hr
PO Confirmation
From order receipt
< 24h
Italy → UK Dispatch
From Fiamma Giro factory
48h
Working hours: Mon–Fri 9 am – 5 pm . Out-of-hours emergencies route to the on-call duty manager via the Trade Team line. Bank holidays excluded.
Need Help Choosing the Right Electric Boiler?
Our team can help you find the perfect system for your home.
