Warranty Terms & Conditions

1.1. Agreement to Terms:
By accessing or using our website, you agree to be bound by these Terms and Conditions. This includes any amendments or updates we make, which will be clearly communicated on this page. It is your responsibility to review the terms regularly.
1.2. Definitions:
“User” refers to any individual accessing the website. “Company” refers to ABCOT UK LTD trading as the Electric Combi Boilers Company. “Services” covers all products, information, and resources provided via the website.
1.3. User Responsibilities:
Users agree to use the site lawfully, ensuring no malicious, harmful, or unauthorized activities (such as hacking or spamming). Misuse may result in restricted access.
1.4. Updates to Terms:
The Company reserves the right to update these terms at any time. Continued use after changes implies acceptance of the new terms. Notifications will be provided for significant updates.
1.5. Intellectual Property:
All content, including logos, trademarks, and proprietary information, is the exclusive property of the Company. Unauthorized use of such content is prohibited.

2. Website Usage:
Our website and its contents are provided for general information and use. We aim for accuracy but cannot guarantee that all information is up-to-date or free of errors. Users are responsible for ensuring that any reliance on the website’s content is at their own risk. We may update, modify, or remove content at our discretion.
2.1. Limitation of Liability:
The Company will not be liable for any direct, indirect, or consequential losses incurred due to the use of the website. This includes but is not limited to, any losses resulting from website downtime or inaccuracies in the provided information.
2.2. External Links:
The website may contain links to third-party websites for additional resources. We do not endorse or take responsibility for the content or policies of external sites. Use of these links is at your discretion.
2.3. GDPR Compliance
In compliance with the General Data Protection Regulation (GDPR), we are committed to protecting your personal data and privacy.
– Data Collection: We collect personal data (e.g., name, email, address) for the purposes of providing services and fulfilling orders.
– Consent: By using our website, you consent to the collection and use of your data as outlined in our Privacy Policy.
– User Rights: You have the right to access, rectify, or delete your data at any time. Please contact contact@electriccombiboilers.uk to exercise these rights.
– Data Retention: Your personal data will be retained only as long as necessary to fulfil the purpose of collection, or as required by law.
– Data Sharing: We may share your data with third parties essential for service provision (e.g., payment processors), with whom we ensure GDPR compliance.
– Security: We employ industry-standard measures to protect your data from unauthorized access or disclosure.
For more details on how we handle personal data, please review our [Privacy Policy].

3. Online Shop Terms
3.1. Product Information:
We strive to provide accurate product descriptions, but we cannot guarantee that product information, including pricing, is free from errors. We reserve the right to correct any errors and update product details without notice.
3.2. Product Offerings & Prices:
Products listed on our online shop are subject to change at the company’s discretion. Prices are fixed unless otherwise communicated, and we may modify or discontinue products without notice. Online shop prices may differ from external sales or promotions.
3.3. Bundles
Our bundle offers are customizable for customer selection, and we reserve the right to modify bundles, offers, and pricing at any time.
3.4 Discount Codes
Only one discount or promotional code can be applied per order. We reserve the right to offer promotions, but warranty or guarantee offerings will match only what is stated on our website.
3.5. We do not match warranty or guarantee offerings that exceed those stated on our website.
3.6 Selecting an Appropriate Product
Electric Combi Boilers Company provides product recommendations based on answers from our online form, or through direct communication with our team. However, it is solely the customer’s responsibility to ensure the selected boiler and accessories are appropriate in terms of size, power, and performance, based on the information provided on our website.
3.7. Product Offerings & Prices
Products listed on our online shop are subject to change at the company’s discretion. Prices are fixed unless otherwise communicated, and we may modify or discontinue products without notice. Online shop prices may differ from external sales or promotions.
3.8. Accessories
– Thermostats & Controls: Customers are responsible for ensuring that their selected thermostats or controls are compatible with our boilers (e.g., VOLT-FREE for ELEKTRA and Guival boilers). For smart thermostats, an active Wi-Fi and broadband connection is required to fully use smart features.
– Limescale Reducers: Strongly recommended for hard water areas, our scale reducers are designed to reduce limescale buildup and are required for warranty coverage.
– Non-Bypass Filters: Our filters offer high-performance filtration and are required for the manufacturer’s warranty on the boiler.
– Isolators: Appropriate 63A rotary isolators are recommended for 12kW boilers, and the correct installation is necessary to maintain the warranty.
3.9. Order Process:
Placing an order on our website constitutes an offer to purchase, which we reserve the right to accept or reject. Upon order acceptance, you will receive an email confirmation.
3.10. Payment:
We accept payments via debit or credit card and BACS. Cheques are not accepted. All prices listed include applicable taxes unless stated otherwise. Payment must be made in full at the time of purchase.

4. Shipping & Delivery:
We aim to process and dispatch orders within the time frame stated in the specific delivery option selected by the customer, always in working business days. Delivery times may vary based on your location and chosen shipping method. We are not responsible for delays caused by courier services.
4.1. Delivery Zones
We provide delivery services within the following zones, each with specific delivery timelines and conditions:
– Zone One (Mainland UK): Orders placed before 2 PM on a working day are processed the same day. Delivery options include:
– Standard: 3–5 working days.
– Next Day: For orders placed before 12 NOON (Mon-Thurs).
– Saturday Delivery: Orders placed before 12 NOON Fridays for weekend delivery.
Delivery prices vary depending on the quantity of products ordered, and there are no deliveries on Sundays.
– Zone Two (Highlands & Isles): Orders follow the same timelines but may incur additional costs depending on postcode and volume.
– Zone Three (Northern Ireland & Eire): Delivery times and costs differ based on volume and location.
4.2. Delivery Conditions
– Boilers are delivered on a pallet, requiring a signature.
– Due to size/weight, it’s recommended two people are available to receive the delivery.
– The deliveries are “kerb-side deliveries”, the courier will not bring deliveries inside or upstairs.
– Deliveries are scheduled between 9 AM and 5 PM (working days).
– Missed deliveries incur a rebooking fee equal to the original delivery charge.

– It is the responsibility of the customer to ensure there is access for the delivery company to make the delivery and that the delivery address and details are accurate.

– The company is not responsible for delays or cancelled deliveries due to road works, red routes, access issues or inaccurate information provided by the customer.

– The company is not responsible for delays caused by courier services.

5. Returns & Refund Policy
5.1 Boiler Purchase Cancellation & Returns: You have the right to cancel your order before it is dispatched.
5.2. Boiler Return Methods: Boilers can be returned within 30 days from the date of purchase, with the following options:
– Arrange a return with your own courier (the customer bears the return cost).
– Request collection by our Company’s courier (fees starting at £100 + VAT).
– Return the boiler directly to our warehouse in Windsor.
5.3. Boiler Refund Conditions
Refunds are subject to product inspection and will incur a restocking fee calculated as a percentage of the total boiler price, as follows:
– 20% restocking fee if the boiler is returned with the box unopened.
– 30% restocking fee if the boiler is returned with the box opened.
– 50% restocking fee if the boiler has been fitted.
– Boilers returned damaged or in an unsellable condition will not be refunded.
5.4. Fitted Boilers
Boilers already fitted but returned within 30 days are subject to inspection. If found in working order, the refund will be processed minus a 50% inspection and restocking fee, plus collection or delivery fees.
5.5. Non-Refundable Items
Boilers found damaged or unsellable will not be refunded. The customer may arrange collection or request decommissioning and scrapping (fees apply).
5.5. Return and Refund of Accessories
Goods claimed by the buyer to be defective shall be returned by the buyer to the seller at the buyer’s expense within 14 days, where a replacement, a refund or a credit will be offered at a full invoice value less any delivery charges.
5.5.1. After receiving the order, the buyer has to report within 7 days, if there is any discrepancy or missing items. If the buyer doesn’t report or is unable to report within 7 days any claim made will not be valid.
5.5.2. Returns are allowed within 30 days from the date of purchase for refunds. The buyer will have to arrange the return delivery and cover any return postage costs. Returns must be made by a Trackable delivery service. Proof of purchase is mandatory.
5.5.3. All returned goods are subject to inspection. A 20% restocking charge applies for verified unused items and a 40% testing charge applies if the returned item is deemed to have been used.
5.5.4. Any alleged faulty part returned will be tested and if found not faulty, a charge of £20 to return the item back will be applied. The item/s will remain in our warehouse until this payment has been made.
5.5.5. If the part returned is deemed to be faulty the Company will replace the part or refund the price, as preferred by the buyer.
5.5.6. Any items returned by the buyer that are received damaged are non-refundable or replaceable.
5.5.7. A refund will be made to the same payment method used by the buyer.

6. Warranty:
All products are covered by the warranty explicitly stated in the product’s description or accompanying leaflet. If a product is faulty, we will offer a replacement, repair, or refund in accordance with our warranty terms.

5.1. How to Make a Complaint: If you are dissatisfied with any aspect of our service, you may contact our Customer Service Team via telephone at 0208 998 20241, email at contact@electriccombiboilers.uk , or by post to Electric Combi Boilers Company, Green Acres, Oakley Green Road, SL4 4QF, Windsor.

If you are unsatisfied with our response, you may escalate your complaint to the Consumer Ombudsman (www.consumer-ombudsman.org) or contact them via email at complaints@consumer-ombudsman.org .

5.2. Changes to Terms and Conditions: We reserve the right to modify or replace these terms to ensure compliance with applicable laws, regulations, and industry standards, or to correct errors. Modifications of our Terms and Conditions will be made public on our website. Any changes affecting rights or obligations will be published on our website with an explanation of the updates. Changes will take effect from the date specified in the publication.

5.3. Use of Personal Information: We are committed to safeguarding your personal information. We process “Personal Information” (such as your name, address, and payment details) and “Goods Information” (related to your appliance) for legitimate purposes, such as fulfilling contracts, marketing, and customer services. We may also share your information with third parties involved in delivering our services.

5.3.1. Call Recording: For training and quality assurance purposes, we may record telephone calls. These recordings are retained for 30 days, after which they are securely deleted unless further retention is required by law or for resolving disputes.

5.3.2. Data Sharing: Your information may be shared within the ABCOT UK LTD group or with service providers acting on our behalf.

5.3.3. Data Retention: Personal data is retained for six years following a call-out or service, while goods information may be kept for up to 10 years.

5.4. Rights to Personal Information: You have the right to request access to, correction of, or deon of your personal data. You may also restrict or object to our processing of your data. Requests can be made by writing to our Data Protection Officer. Additionally, you may lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data rights have been infringed.

5.5. Marketing Communications: We may use your information to inform you of products, services, or offers from us or members of our group. You can opt out of marketing communications at any time by contacting us via email at contact@electriccombiboilers.uk

5.6. Governing Law: These terms are governed by English law, and communications with you will be conducted in English. Nothing in these terms affects your statutory rights, which can be clarified by contacting the Citizens Advice Bureau (www.adviceguide.org.uk ).