DESIGNED IN THE UK - MADE IN ITALY
Fast, reliable repairs for ELEKTRA, GUIVAL and SMART electric combi boilers. Our in-house engineers diagnose, repair and restore your heating — with transparent fixed pricing and a 30-day fault-free guarantee on every repair.Fast, reliable repairs for ELEKTRA, GUIVAL and SMART electric combi boilers. Our in-house engineers diagnose, repair and restore your heating — with transparent fixed pricing and a 30-day fault-free guarantee on every repair.
If your boiler is showing any of these symptoms, our engineers can diagnose and repair in a single visit. Most issues are resolved on the first callout.
Taps run cold or lukewarm despite the boiler being on. Often a heating element, thermostat or diverter valve issue.
Display dead, no response from controls, MCB tripping repeatedly. Usually an isolator, RCD or PCB fault.
Pressure gauge reads below 1 bar. May indicate a leak, faulty pressure relief valve, or expansion vessel issue.
Kettling, banging, gurgling or whistling. Often caused by limescale buildup, trapped air, or pump issues.
Water pooling under the unit, dripping pipes, or stains on the casing. Could be seals, valves, or pressure-related.
ELEKTRA fault codes (E01-E99) or warning lights. We carry full code reference and diagnostics tools.
Boiler won’t respond to thermostat, room temperature inaccurate, or wireless connection dropping out.
Boiler keeps tripping out or won’t reset. Often related to overheating sensors, lockout faults, or component wear.
From scheduled diagnostics to urgent same-day callouts, we offer flexible repair options for every situation.
Pre-booked weekday slot for diagnosing and resolving a known issue. Morning or afternoon appointments.
Diagnose and fix in a single visit. Our engineers carry common ELEKTRA spares and tools on every job.
Urgent breakdown? We aim to attend the same working day or next morning. Weekend slots available.
Combine your repair with a full boiler service. Ideal if you’re due a 2-year service anyway.
Six reasons UK homeowners, landlords and property managers trust ECBC engineers for their electric boiler repairs.
Every repair is carried out by our employed team — the people who designed the ELEKTRA range.
Direct from our Windsor stores, supplied at trade price + VAT. No mark-up for retail customers.
£150-£300 + VAT based on distance from Windsor. No hidden hourly extras within the first 3 hours.
Same issue returns within 30 days? We come back at no charge.
Every new spare part we install carries a full 12-month manufacturer warranty.
Fully accredited, fully insured, and able to provide compliance certification on every job.
Quick answers to the questions we hear most often. Can’t find what you need? Just call or WhatsApp us.
You will find your boiler serial number, model and kW on the data plate located on your boiler and on the warranty certificate supplied with it.
Elektra Silvertouch and Skytouch series boilers come with up to 10 years and Guival Small boilers up to 5 years, when purchased from January 2025 and registered within 30 days.
If you do not register within 30 days of purchase you may lose access to the extended warranty coverage. Please register as soon as possible to ensure full protection.
Your installation must comply with the Warranty Terms & Conditions, including the required accessories. Please refer to the warranty certificate for the full list.
Yes. We supply all accessories required to install your boiler in line with the warranty Terms & Conditions. Contact our team for details.
Please contact us. You can register your purchase and let us know the planned installation date so we can ensure your warranty is correctly recorded.
Once we process your posted certificate you will receive a confirmation. You can also contact our support team to confirm your registration status.
Yes. Regular servicing keeps your boiler running safely and efficiently and is required to maintain your warranty coverage.
Your boiler should be serviced by a qualified engineer. You can book a service through our customer portal or by contacting our support team.
Please contact us to discuss developer registrations. We can advise on the best approach so the warranties remain valid for future owners.
A sacrificial anode protects the internal tank from corrosion. It is consumed over time and must be replaced every 3-5 years to keep your boiler protected and the warranty valid.
